Privacy Policy
At Muscle Hut we are committed to protecting your privacy.
We collect and process personal data about you in order to provide the services you use; operate our business; meet our contractual and legal obligations and protect the security of our systems and our customers. This Privacy Notice explains how we collect, use, share and protect your personal information.
Muscle Hut Ltd. is registered with the Information Commissioner’s Office (the ‘ICO’) as a data controller under registration reference ZB486633.
The ICO is the United Kingdom’s independent Regulatory Authority in relation to data protection and information rights. The ICO provides a helpline and complaints service and can be contacted at:
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF or at www.ico.org.uk or telephone on 0303 1231113.
WHEN DO WE COLLECT INFORMATION?
We collect your personal information when you:
- Complete an Online Membership Agreement
- Ask us for more information about a product or service, or contact us with a question or complaint
- Contact our team through telephone or email
- Enter your QR Code at one of our gyms
- You have an accident in our gyms or there was an incident where you were a witness or personally affected
- CCTV – when you are using our gyms.
When using our gyms CCTV is being recorded 24 hours a day.
WHAT INFORMATION DO WE COLLECT?
The information we collect about you is required for the purpose of creating your Member Account and for you to enrol in our gyms. Such information allows you to be identified as a member of PureGym and includes:
- Name, date of birth, gender, e-mail address, postal address, telephone number, health declaration and whether you require disabled access
- Credit or debit card information, information about your bank account number and sort code or other banking information. Note that we do not store your bank or credit card details on our web servers
- Your usage records and duration of visits
- Your preferences for particular products or services or interests when you tell us what they are – or when we assume what they are, depending on how you use our products and services
- Your contact with us, such as a note or recording of a call you make to our contact centre, an email or other records of any contact you have with us
- Your membership information – such as dates of payment owed and received, the services you use and any other information related to your account
HOW DO WE USE THIS INFORMATION?
We will use your personal information to provide you with the services, products or information that you have requested, for health and safety and security and administration purposes. We may need to share your information with our service providers, associated organisations and agents for these purposes. We may use your information to:
- Carry out an identity check as part of your membership application.
- Process your membership application through ClubRight, our chosen membership software
- Bill you for using our services as part of your membership
- Keep you informed about our services including operational matters relating to your Membership
- Provide relevant services to you
- Respond to any questions or concerns you might have about our services
- Operate our facilities in a safe and secure way
We will store your information for as long as you are a Member of Muscle Hut, or following cancellation of your membership and to meet our legal requirements including health and safety, financial audit, anti-fraud and money laundering regulations. We will store your information for no more than 6 years from the last activity on the account. An ‘activity’ can be classified as access into a gym or a payment made on the membership account.
KEEPING YOUR PERSONAL INFORMATION SECURE
The information we collect and maintain is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.
We ensure the organisations that provide us with services related to your membership have appropriate security measures and only process your information in the way we have authorised them to. These organisations will not be entitled to use your personal information for their own purposes.
Communications over the internet (such as emails) are not secure unless they have been encrypted. Your communications may go through a number of countries before being delivered to us – as this is the nature of the internet. We cannot accept liability or responsibility for any unauthorised access to or loss of your personal information that is beyond our control.
WILL WE DISCLOSE THE INFORMATION WE COLLECT TO OUTSIDE PARTIES?
We may share information about you with:
- Service providers, agents and associated organisations to allow us to service your membership and communicate with you; for example, financial institutions to process payments.
- Law enforcement agencies, regulatory organisations, courts or other public authorities where we have a legal obligation to do so
We will release information if it is reasonable for the purpose of protecting us against fraud, defending our rights or property, or to protect the interests of our customers.
YOUR PRIVACY RIGHTS
You have the following rights in relation to your data privacy: the right of access; the right of rectification; the right of erasure (the “right to be forgotten”); the right to restriction of processing; the right to be notified; the right to data portability; the right of objection; and the right to not be subject to automated profiling.
You can contact us by emailing support@muscle-hut.com should you have any queries relating to your privacy rights.